Retail Learning & Performance Trainer

Grow Faster.

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We grew very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

At eMAG, a set of strong principles guide our daily work: we understand the client, we think like a successful entrepreneur, we make decisions supported by data, we assess the impact of our projects, we act responsibly, we support each other and we grow with the business. They define us and help us become the favorite shopping destination for our clients.

Almost 6000 people are working now in eMAG. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

Requirements

Nice to have: at least 1 year experience working with Retail functions;

Available to travel +50% of the time;

Project management/planning;

Data-driven;

Team player;

Excellent communication, negotiation & presentation skills;

Proactive attitude;

Dealing with ambiguity;

Learner profile, constantly interested in personal development.

The Retail Learning & Performance Trainer will be part of an agile People Experience Team and will support eMAG Retail employees across the country with localized learning content.


The pillars of the PX Team are:

Understand the business processes, the profitability drivers and how they are connected with the KPIs. Promote and explain the importance of your internal clients KPIs;

Understand how adults learn and use different learning methods that suit the client’s need;

Act as an owner of all the learning products, delivering them from ideation to implementation and review;

Iterate, fail and get feedback fast while shaping learning products for your client;

Use data and psychological concepts to drive your decisions;

Build strong relationships with both internal and external stakeholders.

Responsibilities

Needs Assessment

Collects learning needs on-site from showroom colleagues while travelling to various cities around the country, assessing learning needs and prioritizing according to team's main KPI's;

Collects information about the sales process in each showroom and plans interventions based on them together with the Retail Director & People Experience Manager.

Learning Design, Delivery & Measurement

Designs the Retail learning journey from onboarding to exit;

Constantly updates & tracks metrics of the Retail onboarding journey in each showroom;

Designs specific learning interventions with the purpose of growing each showrooms’ performance;

Provides training to showroom colleagues;

Provides feedback & coaching to showroom colleagues;

Defines KPIs for his activity together with the People Experience Manager & Retail Director;

Tracks KPIs to measure his activity;

Supports the implementation of company-wide projects in each showroom.

Relationship Management

Keeps close with the Retail Director, HRBP & People Experience Team to constantly update the learning journey.

Benefits

Medical subscription;

A monthly budget you can spend on flexible benefits - meal tickets, travel vouchers, trainings for your development;

Access to the Bookster library;

Other discounts (gym, pizza, car wash and others).