Customer Interaction Officer - 2,5 years contract

Novartis este unul dintre liderii din industria medicala la nivel global si un angajator important, cu peste 120.000 de angajati. Compania are sediul central in Basel, Elvetia si ofera solutii inovatoare pentru nevoile, in continua crestere, ale pacientilor din intreaga lume. Produsele companiei sunt disponibile in peste 180 de tari la nivel mondial.

• Education: University Degree finalized/in course of finalization;
• English - advanced level (writing and speaking);
• Minimum experience of 2 years in a similar position;
• Experience in the pharmaceutical field is considered a plus;
• PC: knowledge of Windows MS Office, Internet, e-mail;
• Good Excel and PowerPoint skills;
• Good communication and analysis skills.

• Receive requests from pharmacies through various channels;
• Process the requests in a timely manner for Novartis products;
• Close contact with distributors for solving requests;
• Provide activity reports and statistic;
• Follow good documentation practices related to distributors. Verify the distribution contracts and all addendums (date and signatures are not missing; keeps record of renewals needed). Make sure that the documentation is packed properly and stored according to the local procedure and available space.