Technical Support Level 1 (remote)

Angajator: Gi Group Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Timisoara
  • Job la nivel national
    Actualizat la: 27.07.2021
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    Basic knowledge of Windows, UNIX, Linux, Database (Level 1, but not 0);
    Excellent command of English;
    French Spanish German is a plus;
    Work in shifts, 24/7 support;
    Ability to work well as a team member;
    Methodical and focused approach to work;
    Very good communication abilities;
    Initiative and good learning abilities.

    Responsabilitati

    Provide Level 1 mentorship inside Aplication Hosting Solutions for incidents and issues;
    Ticketing system oppertation;
    24x7 L1 support and tasks for SH/SAP/ATM/DBA;
    Cross tower Monitoring and Incident Support;
    Assure the operation of Hardware and Software systems;
    Conduct all preparative actions in order to ensure full operation and availability of the environment.