IT Support

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

University degree/student - ideally in Information Technology
High service and customer orientation
High interest in learning and increasing the knowledge in the IT Area
Good communication skills
Native Romanian
Excellent English skills necessary for daily work in a virtual IT Team distributed across Europe
German language is an advantage

WORK EXPERIENCE
• Previous working experience in a Client Support role is an advantage
• Knowledge of Microsoft Windows, macOS, iOS and Android operating systems (Linux is a plus)
• Knowledge of network infrastructure ( WAN/LAN )
• Knowledge of IT Equipment – installation, maintenance and troubleshooting (Laptops, PC’s, Smartphones, Printers, Audio-Video and communication equipment….)
• Knowledge/understanding of IT ticketing systems

In this role, the IT Client Support will:
Analyse and process incoming tickets on HW and SW requests after pre-qualification by the central 1st level service team
Analyse and process network and communication related topics in close collaboration with central expert teams
Analyse and process server related topics in close teamwork with central expert teams
Provide support and periodically execute maintenance activities for meeting rooms AV and communication infrastructure
Monitor printers, report technical incidents and assist the support team during repairs
Install and configure notebooks and mobile devices according to internal processes
Run administrative tasks like inventorying local IT Equipment
Organize IT equipment installation and provide on-boarding training for new hires
Perform Mobile Fleet Management for corporate subscriptions
Provide end-user support and training for our cloud platforms, especially Microsoft 365