Training Operations Manager

RESPONSIBILITIES
You will be the responsible of training management related activities on the Training perimeter. Your daily activity will be: Specifically, you will be required to:

• Provide inspired and fair leadership for a team of Team Leaders and process experts
• Make important policy, planning, and strategy decisions related to the training back office activities performed for Société General employees
• Analyse data and operational reports, monitor KPIs and SLAs and communicate with partners on important indicators
• Identify and address operational and organizational issues and opportunities and develop action plans accordingly
• Work with Team Leaders to improve quality and mitigate risks, oversee continuous improvement initiatives, automation and process standardization initiatives
• Oversee overall team performance and capacity and generate productivity gains
• Work with senior partners and stakeholders in France involved in the Group learning and development process
• Work with the SG GSC management to determine team’s strategy and mission and plan for medium and long-term goals
• Build partnerships with other teams and consensus with partners, peers and employees
• Promote a company culture that encourages top performance and high engagement
• Work with Team Leaders to ensure people development and career & learning paths implementation at team level
• Promote SG GSC values and initiatives at team level and lead by example

• Fluent in French and English (B2+/C1)
• Excellent leadership,, decision making, negotiation and influencing skills
• Excellent communication skills
• Result and customer orientation
• Understanding of general finance and budgeting principles
• Can-do attitude
• Good command of PowerPoint and Excel
• Previous experience with Learning Management Systems and training activities is a plus

• Competitive compensation & remuneration;
• Healthcare coverage for prevention & group life insurance;
• Office perks, flexible benefits & social benefits;
• Preferential banking services;
• 9-to-5 workday & work from home (up to 2 days a week);
• Learning and development programs & career growth opportunities.