Back Office Analyst with German

Employer: Linde Global Services Romania SRL
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 31.07.2021
    Short company description

    Since 2014, Linde Global Services Romania (LGS Romania) is the captive shared service center of Linde plc based in Timisoara, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 

    Requirements

    The profile of our future colleague includes:
    • Great communication skills, both written and verbal
    • Mandatory advanced level (B2-C) of German and English languages
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    • Equivalent knowledge and experience using ERP systems (SAP preferential)
    • Client support/customer service experience
    • Focus on customer satisfaction
    • Detailed oriented and problem-solving skills
    • Ability to work efficiently in a fast-paced, process-driven environment
    • Ability to learn fast and adapt easily

    Responsibilities

    a) Customer Master Data: Create customer file into the system; Change and modify of customer data; Creation and running of regular reports regarding customer files; Processing changes in customer database; Verification of customer data by accredited files (official sites)

    b) Order Taking: Enter and process all incoming orders (ERP system, e-mail); Set up and document the order process for new customers; Maintain the company's order processing manual; Complete daily inventory check to ensure order accuracy; Send customers daily or weekly inventory updates (when applicable); Creation of delivery notes; Regular calls with IC entities for order status (preparation of presentation)
    Intra-Company Billing: Performing info e-mails, preparing, and running periodic reports and analysis related to inter-company billing process

    c) Corrections and solving complaints: Analyze complaints and requests from customers and propose solutions; Request approvals, when necessary, for implement corrections and changes; Communicate solutions and feedback to the customer
    Scrapping & Product Maintenance: Preparation of invoices as per customers` requests; Request of approvals, when necessary, for changes and corrections

    d) Working procedures/Job Aids: create on a regular basis the working procedures and send for approval to the customer; update of documentation, working procedures, internal policies, as well as informing the manager and teammates of changes/modifications/updates; maintain quality in the required standards and constantly improve the performance of processes; collaborate with team and team manager on workload and fair sharing of shared responsibilities

    e) Reporting: Performing info e-mails, preparing, and running periodic reports and analysis related to processes

    Other info

    Why work at Linde
    We are a community of determined and proactive people, empowered to turn a challenge into an opportunity of learning and developing. We value a culture based on communication, mutual support and constructive competition while having fun together. In addition to an attractive compensation and benefits package, we offer you the opportunity to have an impact on the well-being of our customers and the chance to tailor your career growth.

    In addition to your monthly salary, we offer:
    • 8hrs working schedule with 30 minutes lunch break included (08:00-16:00hrs)
    • Meal tickets in value of 20 RON
    • Annual performance bonus
    • Annual vacation bonus
    • Easter bonus
    • Christmas bonus
    • Gift vouchers for children (1st of June celebration, Christmas celebration)
    • Gift vouchers for women (8th of March celebration)
    • Home office policy
    • Private medical subscription through Signal Iduna broker
    • Financial bonuses for life events celebration and unforeseen situations
    • Access to Bookster