Sales Partner Support Analyst with German

Employer: Linde Global Services Romania SRL
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Public Relations
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 03.08.2021
    Short company description

    Since 2014, Linde Global Services Romania (LGS Romania) is the captive shared service center of Linde plc based in Timisoara, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 

    Requirements

    The profile of our future colleague includes:
    • Great communication skills, both written and verbal
    • Mandatory advanced level of German language (B2-C) and medium level of English language
    • Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    • Equivalent knowledge and experience using ERP systems (SAP preferential)
    • Client support/customer service experience
    • Focus on customer satisfaction
    • Detailed oriented and problem-solving skills
    • Ability to work efficiently in a fast-paced, process-driven environment
    • Ability to learn fast and adapt easily

    Responsibilities

    Key operational responsibilities:

    a) Customer service:
    − Answer incoming calls, perform outbound calls, and provide resolutions to customer's requests
    − Identify and escalate issues to supervisors
    − Provide product and service information to customers
    − Perform corrections and changes regarding incorrect entries or transactions
    − Provide support and fix scan errors (ICC – Individual Cylinder Control scanning)
    − Provide support regarding the use of the sales system “LISA”
    − Provide support regarding system and hardware problems (LISA system, printer, scanner)
    − Monitor the monthly document posting (monthly closing VP documents)
    − Provide support regarding the release test's for innovations in the system

    b) Document processing via mail and electronic mail:
    − Receive, verify, and process, monthly, all the documents received from Germany, according to the procedures and contracts concluded with the dealers
    − Receive, register, and verify data and information in the system
    − Ensure the transmission of documents via mail, electronic mail, draft and deliver documents and situations required by management

    c) Corrections and solving complaints:
    − Analyse complaints and requests from customers and propose solutions; Request approvals, when necessary, for implement corrections and changes; Communicate solutions and feedback to the customer
    − Processing of system errors related to generated quotations: checking and correcting the errors caused by the system or of those related to the personal data of the customers, erroneously entered in the database; Correction of errors during processing

    Other info

    Why work at Linde
    We are a community of determined and proactive people, empowered to turn a challenge into an opportunity of learning and developing. We value a culture based on communication, mutual support and constructive competition while having fun together. In addition to an attractive compensation and benefits package, we offer you the opportunity to have an impact on the well-being of our customers and the chance to tailor your career growth.

    In addition to your monthly salary, we offer:
    • 8hrs working schedule with 30 minutes lunch break included
    • Meal tickets in value of 20 RON
    • Annual performance bonus
    • Annual vacation bonus
    • Easter bonus
    • Christmas bonus
    • Gift vouchers for children (1st of June celebration, Christmas celebration)
    • Gift vouchers for women (8th of March celebration)
    • Home office policy
    • Private medical subscription through Signal Iduna broker
    • Financial bonuses for Life events celebration and unforeseen situations
    • Bookster