Training Team Leader- CDD 24 Months

RESPONSIBILITIES

You will be the responsible of training management related activities on the Training perimeter. Your daily activity will be:
Specifically, you will be required to:

• Manage a team of 8-10 team members with various activities related to My Learning: eLearning distribution, reporting, availability group administration, catalogue management and 3 RPA
• Plan and manage the balanced allocation of tasks within the team, provide support to team members in complex situations and act as an escalation point, ensure resolution in a timely and appropriate manner;
• Follow-up the team performance; develop and communicate working ways to achieve SLAs, KPIs, meeting customer expectations and increase the team's performance and efficiency;
• Ensure proper compliance and proper application of procedures;
• Maintain a close the relationship with partners, internal customers and providers, as a single point of contact;
• Represent the team in the governance with Paris, cascade information and actions to the teams;
• Performe managerial supervision checks for the team activity and operational risk management / permanent supervision (L2 controls);
• Up-skill the team members and actively contribute to their professional development.

• At least 3 years’ experience in people management;
• Good command of Microsoft Office;
• Good command of English and French, both written and spoken;
• Excellent communication, customer orientation, decision-making skills and leadership;
• Team spirit and desire to work in a collaborative environment;
• Organizational and time management skills;
• Rigorous, honest and responsible;
• Drives and promotes change;
• Ability to animate, motivate and convince;
• Open minded, proactive and autonomous in the learning process, real interest for improvement and innovation;
• Responsible attitude and result-oriented;
• Experience in working with RPA solutions is a plus

• Competitive compensation & remuneration;
• Healthcare coverage for prevention & group life insurance;
• Office perks, flexible benefits & social benefits;
• Preferential banking services;
• Learning and development programs & career growth opportunities.