Customer Care with German - Remote

Employer: Gi Group Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Brasov
  • BUCHAREST
  • Timisoara
  • nationwide
    Updated at: 27.07.2021
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Requirements

    - Working experience in a Commercial related field;
    - Very good knowledge of the commercial order entry and processing;
    - Good Communication skills;
    - Ability for teamwork;
    - Fluent English and German (written and spoken);
    - Strong experience in IT related systems (Windows, MS Office, Internet Explorer, Outlook, SAP);
    SAP experience would be a plus;
    Fact-driven and strong analytical skills, high ambition and high customer orientation;
    Bachelor Degree (Diploma in economical field will be an asset).

    Responsibilities

    - Control of customer master data in SAP;
    - Commercial check of orders (pricing, description, material, lead time, etc.);
    - Order processing and monitoring;
    - Handling of order modifications (quantity, price, delivery date; delivery address, VAT);
    - Support the Export control;
    - Processing of commercial claims and returns;
    - Ensuring of the necessary QA requirement /actions;
    - Clarifying of all kinds of questions from customers, sales department office and external staff, TSS;
    - Coordination of necessary changes from our side with the subsidiary;
    - Booking of material-intake, manually billing.


    Benefits:


    - The employment is made on the basis of an indefinite contract;
    - It offers a competitive salary and a range of flexible extra-salary benefit;
    - Remote
    - Relocation bonus.