Customer & Sales Support Specialist with English

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

Requirements:

Proactive, customer oriented, positive attitude, fast learner and team player;
Minimum 1-2 years of experience/ completed university degree;
Experience in customer service, supply chain, procurement, financial management;
English language knowledge;
Organizational skills;
Ability to work under pressure/ deadlines;
Good knowledge of MS Office package.

Responsibilities:

Performs front-office activities, is typically customer-facing and responsible for managing multiple operational processes for a set of clients, covering the end-to-end cycle.(from initial quote to order placement through final delivery at the clientsite).
Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle.
Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status.
Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues.
Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams.
Responsible for ensuring all activities in support of the customer are in accordance with local legal compliance and internal policy requirements.