Customer & Sales Support Specialist with German

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania.

Requirements:

Fluency in English and German;
Strong communication skills;
University degree;
At least 2 years of experience, preferably in customer service, procurement, supply chain or financial management;
Customer oriented;
Attention to details.

Responsibilities:

Performs front-office activities, is typically customer-facing and responsible for managing multiple operational processes for a set of clients, covering the end-to-end cycle.(from initial quote to order placement through final delivery at the clientsite);
Acts as a coordination point for activities between internal groups and organizations to resolve issues and/or obtain information to address customer needs as well as execution of and improvement to operational processes across the end-to-end sales cycle;
Provides pro-active communication to customers and/or channel partners regarding order management, delivery, returns and claims status;
Initial escalation point for operational issues related to orders, deliveries, returns, post sales claims, catalog, and other customer issues;
Frequently interacts with Sales, Supply Chain, Credit, Finance, Logistics teams.