Contact Center Associate - French and English

Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.

We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.

- Excellent speaking and writing skills in French (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory.
- Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage.
- Graduate in any discipline or under graduates.
- Proficient in Microsoft Office, Outlook, Social Media.

- Deliver exemplary customer service via phone calls, email and social media.
- As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries.

We Offer:
- Competitive salary package
- Thorough training enabling all team to perform effectively
- Career growth opportunities within an international developing team