Solar engineer with German/ Italian/ Polish/ Spanish/ Hungarian/ Chinese

Angajator: Huawei Enterprise Romania GSC
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.06.2021
    Scurta descriere a companiei

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Cerinte

    Summary:

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    Requirements:

    Prior experience in tech support, desktop support, or a similar role via phone/ email/ chat
    Fluency in English and German/ Italian/ Polish/ Spanish/ Hungarian/ Chinese
    Familiar with ticketing platforms
    Attention to detail and good problem-solving skills, analytical skills
    Multi-skilled in both the theoretical and practical aspects of electrical work
    Bachelor degree and experience in customer support field is requested
    Be used to work with DC and AC current is an advantage
    At least 1 year of relevant experience
    Being interested / motivated to learn more about power electronics, inverters, energy storage systems
    Good customer relationship management skills
    Ability to absorb and then fully communicate technical information and data
    Approachable, adaptable and solution-orientated
    Very organized, reliable and consistent
    Tenacious, Dedicated and Self-sufficient
    Ability to cooperate and work with people from different cultures

    Responsabilitati

    Responsibilities:

    Responsible for Hotline support and level 1 engineer support;
    Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team;
    Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA;
    Responsible for handling technical cases on ticket system;
    Responsible for Network Upgrade/Swap according to the team planning;
    Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.

    Alte informatii

    Offer:

    Motivational salary package and annual performance bonus;
    Gym discounts;
    Private Medical Insurance;
    Paid 4 hours leave per month;
    Weekly fruit day;
    Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    Life time learning environment and tools.
    Only suitable candidates will be contacted!

    Candidate Privacy Notice

    Please take into consideration that Huawei Enterprise Romania GSC will process your CV data (name, contact details, education, work history, qualifications and skills).

    This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes

    By applying to this job announcement, you acknowledge and agree with our Data Protection Clause.