Solar engineer with German/ Italian/ Polish/ Spanish/ Hungarian/ Chinese

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

Summary:

Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

Requirements:

Prior experience in tech support, desktop support, or a similar role via phone/ email/ chat
Fluency in English and German/ Italian/ Polish/ Spanish/ Hungarian/ Chinese
Familiar with ticketing platforms
Attention to detail and good problem-solving skills, analytical skills
Multi-skilled in both the theoretical and practical aspects of electrical work
Bachelor degree and experience in customer support field is requested
Be used to work with DC and AC current is an advantage
At least 1 year of relevant experience
Being interested / motivated to learn more about power electronics, inverters, energy storage systems
Good customer relationship management skills
Ability to absorb and then fully communicate technical information and data
Approachable, adaptable and solution-orientated
Very organized, reliable and consistent
Tenacious, Dedicated and Self-sufficient
Ability to cooperate and work with people from different cultures

Responsibilities:

Responsible for Hotline support and level 1 engineer support;
Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team;
Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA;
Responsible for handling technical cases on ticket system;
Responsible for Network Upgrade/Swap according to the team planning;
Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.

Offer:

Motivational salary package and annual performance bonus;
Gym discounts;
Private Medical Insurance;
Paid 4 hours leave per month;
Weekly fruit day;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
Life time learning environment and tools.
Only suitable candidates will be contacted!

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