Lead Inside Services Sales Representative With German

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

Our mission is to be your digital partner for Sustainability and Efficiency.

We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

Experience and skills we are looking for:

-A bachelor/associate degree in Electrical Engineering is preferred
-2 years experience/ Field Service Representative/ Customer Care
-Fluency in both German and English
Soft skills:
-Sales oriented, passionate, engaging & enthusiastic
-Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO
-Familiarity with Schneider Electric products and services
-Familiarity with the phone, Internet, e-mail systems, and social media
-Verbal and written communication skills
-Able to prioritize and manage multiple tasks and build customer relationships.
-Successfully complete assigned training paths and successfully engage in technical sales conversations

Responsibilities

-Manage Services leads
-Take inbound calls and emails to support the existing customer base
-Meet daily goals for outbound sales calls to follow up customer requests and FSR Leads
-Identify and pursue new opportunities with existing customers
-Develop new points of contact and potential account identified from Marcom activities &
campaigns, FSR leads, and CCC/other leads
-Develop cross-selling and upselling opportunities
-React quickly to on-demand requests from customers
-Analyze, qualify and proactively progress opportunities in bFO
-Quote and close deals for standard Services offers (spare parts, renewal contracts)
-Maintain the Installed Base data for customers
-Document all records of customer interaction and activity in bFO
-Answers customer questions and educates customers on all SE services