IT Support Operator, Madrid Spain 8 Jul, 2021 - 5 Jan, 2023

Employer: AIESEC in Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Abroad
  • Updated at: 24.06.2021
    Short company description

    AIESEC este o organizatie studenteasca existenta la nivel global, structurata ca o platforma de oportunitati pentru tineri, care isi desfasoara activitatea in 126 de tari si teritorii, si in peste 1000 de centre universitare. Organizatia este condusa in intregime de studenti si are ca obiectiv principal dezvoltarea de lideri care sa aducă un impact pozitiv in societate. In acest scop, membrii ei lucreaza pe arii precum Resurse Umane, Finante, Marketing sau Vanzari, au sansa de a coordona echipe, de a crea proiecte si de a face stagii de voluntariat sau internship-uri profesionale în oricare din tarile in care AIESEC este prezent. Organizatia exista in Romania din anul 1990, infiintandu-se in Bucuresti iar mai apoi deschizand alte 15 comitete locale in alte 13 orase din Romania, si anume in Arad, Brasov, Constanta, Cluj, Craiova, Galati, Iasi, Oradea, Pitesti, Sibiu, Suceava, Targu-Mures, Timisoara.

    Requirements

    Backgrounds
    Software development and programming
    Computer sciences
    Telecommunication Engineering

    Skills
    Internet usage
    Windows PC usage
    DB/2
    Microsoft SQL Server
    MySQL
    Oracle
    Powerbuilder
    Client servicing
    Java
    PHP
    Javascript
    MacOS
    Windows
    PeopleSoft
    Salesforce
    Other Development Tools
    Eclipse

    Languages
    Spanish (Required)
    English (Required)

    Minimum study level
    Bachelor (Required)

    Responsibilities

    Ticket resolution level 1 for international clients

    To respond on time and with the best quality as per the respective KPIS and SLAs from the client

    Assist customers in software and hardware related ticket resolution

    Support infrastructure and development department by collaborating with their projects

    To be able to work on shifts (24x7) – Monday to Sunday- rotational working shift: one week from 7 to 3 pm, following week 3 to 11 pm, third week from 11pm to 7 am and the last week of the schedule is off.