Airbnb Team Manager (French & English)

Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.06.2021
    Scurta descriere a companiei

    TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.

    The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at: telusinternational.com”

    Cerinte

    We are looking for a bilingual Team Leader (French & English) to join our Airbnb team in Bucharest!

    Do you want to achieve the higher of success? Do you want to prove yourself and everybody around the potential and motivation you have? Are you a hard working person and do you like to be appreciated? Perfect! Let's achieve all of it in the TELUS International way! We all know that being successful is not easy and we are open to help and understand all our team members’ needs and rights. As we all know, with the rights and needs comes also the responsibilities part.

    Requirements:

    At least 1 year of experience in a leadership role in BPO
    Good verbal and written level of French and English
    Medium level of knowledge in using Google Suite
    Great time management abilities
    Serious, positive attitude, ability to work in a dynamic environment
    Proactiveness, determination and analytical spirit
    Proven leadership and teamwork skills
    Excellent communication, organizational and analysis skills
    Demonstrating a high level of schedule flexibility (you will be required to work in rotating shifts covering 10:00 - 24:00, Monday-Sunday)

    Responsabilitati

    As an Airbnb Team Manager, you will have as main responsibilities:

    Leading the to performance in order to achieve the targets on a weekly and monthly basis
    Be a role model for the people you work with
    Monitor and evaluate the performance of the assigned team
    Create and implement action plans
    Look for continuous improvement solutions
    Create an environment oriented to trust, open communication, creative thinking & cohesive team effort
    Motivate & inspire team members
    Facilitate problem solving & collaboration
    Coach team members and provide feedback
    Manage and maintain an excellent collaboration with the external client
    Analyze team results and draw relevant conclusions
    Act as last-step interviewer for the new multilingual hires to be recruited for the account

    Alte informatii

    We offer:

    - Stable job - permanent labor contracts
    - Above-average fixed salary, performance bonuses
    - Monthly meal tickets
    - Public transportation and gym subscriptions reimbursement, after the trial period
    - Transportation vouchers for late shifts
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more