CUSTOMER CARE REPRESENTATIVE

                  






CUSTOMER CARE REPRESENTATIVE
Benefit Team – Romania, Bucharest


WHAT IS EDENRED?

Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly.

At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.

Edenred is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

In 2019, thanks to its global technology assets, the Group managed €31 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, FTSE4Good, DJSI Europe and MSCI Europe.
 

The Customer Care Representative enjoys direct contact with customers by telephone and understands thе customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologizes where necessary, always portrays a professional & positive image to thе customer  

He/she will be in charge of:

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer  requests (incoming calls, emails, tickets)
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Checking orders, forms, and requests
• Ensure customer satisfaction and provide professional customer support

WE WILL VIBE WITH YOU
 

You have High School diploma, general education degree or equivalent.

You have:

• Customer orientation and ability to adapt/respond to different types of characters; provide empathy for the client
• Strong phone contact handling skills and active listening
• Ability to prioritize and manage own workload
• Demonstrated experience in using Microsoft Office package
• Familiar with CRM systems and practices
• Experience in a customer service role
• Team player - helping thе team to achieve objectives, friendly and approachable even when busy, but firm where necessary, works to team and individual standards.

Language required: Romanian

EXPECTED START DATE 

ASAP

OTHER DETAILS

• Location: Bucharest Office
• Specific working conditions: full-time job