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Support Engineer with English/ German/ Spanish/ Italian
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Employer: | GiGroup Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 05.09.2021 |
Remote work: | On-site |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
On behalf of our partner, a multinational technology company, that design, develop and sell telecommunications equipment and consumer electronics, we are looking for Support Engineers for their "Electrical Department". Our Client`s mission is to bring digital to every person, home and organization for a fully connected, intelligent word. The Company offers leading Smart PV solutions and will continue to innovate and enable renewable energy to empower each individual, home and organization.
Ideal candidate - Key Attributes:
- Good customer relationship management skills
- Ability to absorb and then fully communicate technical information and data
- Approachable, adaptable and solution-orientated
- Very organized, reliable and consistent
- Tenacious, Dedicated and Self-sufficient
- Ability to co-operate and work with peoples from different cultures
- Availability to work on shifts if necessary
- Fluency in English - Any of the following languages would be an advantage: Italian, German, Spanish, Hungarian, Polish.
Qualifications:
- Qualification in an Electrical/Electronic discipline or equivalent (renewable energies, only for English CSE); for other languages than English, the experience in customer support field is requested;
- Be used to work with DC and AC current
- At least 1 year of relevant experience
- Being interested/ motivated to learn more about power electronics.
Required Experience - nice to have:
- Focused customer service background;
- Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information;
- Good Understanding of PV plant structures, roof top structures;
- Multi-skilled in both the theoretical and practical aspects of electrical work.
Responsibilities:
- Responsible for Hotline support and level 1 engineer support.
- Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
- Onsite support in case of major or critical problems that can not be solved by customer or local subcontractor according to SLA.
- Responsible for handling technical cases on ticket system
- Responsible for Network Upgrade/Swap according to the team planning.
- Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.
Offer:
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on company`s products;
- Life time learning environment and tools;
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