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Operations Manager
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Angajator: | Luxoft Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 01.09.2021 |
Remote work: | On-site |
About Luxoft
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 23 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
Luxoft Romania has been established since 2001. We currently have approximately 2500 employees working from different locations in the country.
Mandatory Skills Description:
• University / Master degree from an accredited technical university
• Minimum 3-5 years of relevant experience as Operations Manager / IT Product Owner
• Good understanding of the financial services sector, with focus on the banking APIs (would be a plus)
• Provable proficiency in English (writing and speaking) - German is a plus
• Provable stakeholders management skills and communication skills
Nice-to-Have Skills: Agile background
Ownership of L1 and L2 support (outage management), define and manage KPIs, improve operations processes to ensure stability of our platform.
The Operations Manager is responsible to manage the relationship to the system owners 10+ of the downstream systems incl. SLA management.
Also to validate the nonfunctional requirements together with the API Product Owners and Solution Architects to improve end2end processes for the benefit of our external customers.
Responsibilities:
• Relationship Management with all relevant internal stakeholders - system owners of all involved downstream systems (backends).
• Responsible to define and/or maintain Service Level Agreements with system owners of downstream systems.
• Ownership of the outage management process (L1 and L2 Support) incl. maintenance of knowledge articles to improve issue management.
• Improve operations processes to ensure stability of the application API.
• Define and manage strong KPIs and build management reports based on these numbers.
• Build End2End flows for all supported 3rd party use cases to manage and improve dependencies.
• Support IT Application Owner in day-to-day activities to ensure that the application API complies with all policies and standards.
Reasons to join us:
Attractive salary and benefits package
We invest into your professional training including business domain knowledge, and allow you to grow your professional career.
We encourage creative-thinking into an open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are
We are not just professional teams, we are also friends that have fun working together
If you are an active person and you feel motivated by the creation/development of the software solutions, then this is the place to be, you will not get bored.
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