Service Settlement Specialist

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

- Candidate must possess a Bachelor’s Degree;
- Economic education background is an advantage;
- Preferable studied at a public university rather than private;
- +2 year financecustomer service related experienceICT (Information and Communication Technology) field;
- Preferably a minimum 3 year working experience;
- Experience in auditing, internal control or quality management is preferred;
- English proficiency or above, proficient in listening, speaking, reading and writing.

- Responsible for the analysis, configuration and review of global service contract information and provide clean data sources for the company's business;
- Responsible for the acceptance and review of business data of global service suppliers and effectively support timely payment of company through timely and accurate processing;
- Regularly follow up and manage the acceptance process of service contract, timely close loop problems and improve the handling efficiency;
- Conducted compliance and authenticity audit of acceptance data, risk identification and closed-loop control to avoid business risks;
- Responsible for the administration process of Service partner, Distributors, Operators, including audition and payment process control for repair.
- Daily communication with partners and customer regarding repair fee claims;
- Support to Suppliers regarding some Repair billing system and process clarifications.