Operations Account Manager - join the team in Timisoara

Employer: DK Global Recruitment
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 19.06.2021
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.


    • Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field
    • At least 3 year(s) of working experience in the related field (Retail domain experience) is required for this position
    • At least 1-2 years working in the same capacity
    • Preferably Associate Managers/Managers specializing in Customer Service or equivalent
    • Experience in handling contact center activities for any Online Retail Company would be preferred
    • Strategic and hands on with operations requirements and driving performance
    • Ability to manage 100-150+ FTEs
    • Can show flexibility to work extended hours, during holidays, weekends (if required)
    • Flexible and can work independently under pressure
    • Strong leadership skills
    • Fluent English


    • Manage operational activities as per the Signed SOW
    • Drive program performance – SLAs, KPIs adherence and improvement/s
    • Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions
    • Implement and oversee quality of deliverables and manage team relationships effectively to ensure exceptional performance
    • Drive initiatives and process improvements in the management team and organizationally that contribute to long-term operational excellence
    • Participate in development and presentation of proposals for business development
    • Establish operations objectives and work plans, delegate assignments to subordinate • Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
    • Contribute to short and long-term organizational planning and strategy as a member of the management team
    • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals
    • Manage and drive performance from the Team Leaders and Associates in meeting SLAs and KPIs
    • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company
    • Provide excellent customer service and determine the needs of the client

    Other info

    Why use a Recruitment Agency

    • You are given extra support in preparing for interviews
    • You have a contact person who gives you all the details of the job
    • You can ask for your application feedback anytime via email or phone
    • You don’t have to face the situation where company do not reply to you for days
    • All our services to job seekers are free of charge. We also offer bonus scheme to candidates

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.