HR Implementation Consultant with Spanish and English
Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.Requirements
EDUCATION AND EXPERIENCE:
Education: Bachelor's degree in Computer Science, Math, Engineering, or equivalent discipline required
Work Experience: 3+ years of experience in Implementation/Service
Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
Multilingual Capability : 1 role with English B2/C1 + 1 role with (English B2/C1 AND Spanish B2/C1
Proven experience in supporting international customers
Experience in managing small teams and delivering small and mid-size projects
Experience working with HR Information Systems / CRM Systems will be a massive advantage
Good knowledge of the Office suite : Excel, Word, Power Point, Outlook
Ability to work in a challenging and demanding environment, alongside other energetic professionals
Experience working in SQL will be an added advantage
Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits.
Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints.
Good working knowledge of Payroll legislation.
Knowledge of HR legislation would be an advantage.
Excellent communication in oral, written and listening skills.
Should be fluent in English Written and Oral
Awareness of the positioning of the product in the market place
High standard of personal, product and technical presentation.
Demonstrate Organisation skills in client visits, product implementation and administration.
Excellent logical and problem solving skills
Ability to work both independently and as a team player with a positive attitude
Quick adaptability with an openness to learn and develop
Solid customer focus, with the aim of building lasting relationships
JOB PURPOSE & KEY OBJECTIVES:
The Implementation activity is part of the Implementation BU (iHCM).
ADP iHCM is a strategically focused, globally scalable HR system that delivers unmatched expertise and service, comprehensive unified services, innovative and intuitive technology, and valuable insights to help unlock your workforce's maximum potential.
KEY DUTIES/TASKS for IHCM Implementation :
Undergo Product training, maintain up-to-date knowledge and evolve alongside the iHCM product, through activities of analysis and definition of specifications for adapting the systems to respond to the users' requirements.
Communicate with the Principal Consultant / customer contacts to understand in-depth technical aspects of the customer 's requirements
Ensure that the implemented functionality is thoroughly tested and delivered on time
Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
Provide sustainable data models and solutions within the scope of the iHCM product to satisfy the customer requirements
Function as a conduit between the Principal Consultant and the team through which client requirements flow
Analyse the effort involved in developing/implementing these solutions and provide estimates
Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
Develop and maintain excellent relationships with all our customers
Help in continuously improving the support service to maintain a high level of customer satisfaction.
Work with implementation and product development teams around the globe to identify and report defects
Maintain and contribute to the Knowledge Base library
Work closely with the team and support in training and assessing new recruits
Adhere to ADP standards, policies and methodologies in all areas of business
Analysis activities in order to define specifications for building effective systems, capable to meet user requirements