Member relations coordinator

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Employer: Ipsos Interactive Services
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Public Relations
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.06.2021
    Remote work: On-site
    Short company description

    Ipsos Interactive Services is a part of Ipsos group, global market and public opinion research company which delivers information and analysis that makes our complex world easier and faster to navigate, and inspires our clients to make smarter decisions. Since 2000, Ipsos Interactive Services is a fully global company with regional hubs, satellites and local footprint all over in Ipsos group. Recently, the company has over 2,000 passionate online and mobile experts worldwide, from whom 1000+ only in Romania HUB (Bucharest, Brasov & Iasi). Our company's mission is to deliver industry leading research on a wide range of international projects for the Ipsos researchers and Ipsos end clients, everywhere, using the most complete range of techniques possible Online-Mobile and Offline at the highest levels of quality, security, speed and cost efficiency. Joining Ipsos offers you the opportunity to become part of an innovative, international Group that leads its markets. Ipsos has a strong presence in 90 countries, 18.000 employees and more than 5000 clients worldwide. A passionately company with curious experts that not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed & substance to everything we do. So that our clients can act faster, smarter and bolder.

    So what’s in it for you, as an IIS employee? Learning Opportunities, Flexible Benefits, Personalized Career Path, Rewarding Program, Fun & Wellness Events, and much more.



    We empower you to make a difference. Be sure, go further, act smarter!

    Requirements

    • University degree or currently attending university courses
    • Strong customer facing focus and excellent written and spoken communication skills
    • Excellent attention to detail and accurate organization of materials across accounts
    • Possesses a “do whatever it takes” attitude toward getting the job done, putting forth the time and effort to accomplish goals
    • Ability to handle multiple complex projects simultaneously, work under deadlines and subject to heavy project load
    • Ability to work comfortably with minimal supervision, take responsibility, deal with ill-defined
    • Strong investigation and problem-solving skills, takes ownership, follows issues through to completion

    Candidates for this role must be proficient in English, both written and spoken.

    Responsibilities

    Member Communication:
    • Responsible for mailbox support for all social spaces, including daily correspondence with members, canned message database management and identifying which messages should be responded to by client service staff.
    • Keep social spaces data bases clean by timely removing undeliverable email addresses on an ongoing basis
    • Creation of internal reporting (ex. mailbox activity across accounts)
    • Liaise with mailbox support teams globally

    Incentive fulfillment:
    • Responsible for incentive fulfillment for all social spaces including handling incentive requests, notifying winners, management of fulfillment process (including purchase and management of inventory) and maintaining incentive database.
    • Maintaining accounting/billing aspect of incentive fulfillment

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