Reprezentant servicii tehnice clienti ID F1137875

Angajator: Telekom Romania
Domeniu:
  • Customer support - Client service
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.06.2021
    Scurta descriere a companiei

    At Telekom Romania, we work on developing innovative solutions to shape the digital world and bring people closer together – at home and at work, any-place, anytime. Telekom Romania has set out to re-imagine business in the digital age and is looking for doers that want to make an impact in an environment where sharing ideas fosters growth. We believe that we can transform the way we work by applying new emerging digital/information technologies to business opportunities and challenges. We are on a journey to further build our capabilities, and we are looking for talent to join us on that journey - to explore and innovate. You will be joining the Digital team of explorers with the primary goal of transforming through digital efforts. This includes the use of new cutting-edge technologies related to artificial intelligence, machine learning and advanced analytics.

    Cerinte

    • Orientare catre client si catre rezultate;
    • Spirit dе initiativa;
    • Abilitatea dе a lucra in echipa;
    • Cunostinte introductive despre retele dе telecomunicatii (transmisiuni, comutatie, IP);
    • Persoana activa, foarte organizata si structurata, capabila sa coordoneze si sa gestioneze mai multe lucrari in acelasi timp;
    • Abilitati bune dе comunicare verbala si in scris;
    • Engleza fluent;

    Responsabilitati

    • Reprezinta interfata unica pentru clientii Wholesale privind orice deranjament tehnic aparut pe serviciile de infrastructura, voce, date si internet;
    • Primeste si inregistreaza reclamatiile clientilor Wholesale, valideaza si emite bonuri de reclamatii catre organizatia tehnica corespunzatoare (Monitorizare/Asistenta Tehnica/Centre de Coordonare/Operare in Teren) si colaboreaza cu acestia in vederea tratarii reclamatiilor conform cu clauzele contractuale agreate (SLA);
    • Informeaza clientul Wholesale despre evolutia deranjamentului;
    • Inchide tichetele de deranjamente cand reclamatiile sunt solutionate si clientii confirma aceasta;
    • Informeaza partenerii externi despre deranjamentele tehnice aparute pe serviciile contractate de Telekom Romania din strainatate si gestioneaza impreuna cu acestia rezolvarea lor
    • Raporteaza periodic si la cerere informatiile despre deranjamente legate de serviciile Wholesale;
    • Notifica clientii Wholesale despre lucrarile programate din reteaua Telekom Romania/retelele partenere ce afecteaza functionarea serviciilor contractate (back-up pentru entitatea MWTKT)
    • Armonizeaza lucrarile programate in reteaua Telekom Romania cu cele din retelele partenere externe pentru obtinerea unui impact minim asupra serviciilor clientilor
    • Asigura furnizarea serviciului de acces in spatiile de colocare ale Telekom Romania pentru clientii Wholesale.

    Alte informatii

    OUR BENEFITS:
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    • Flexible individual model of rights and benefits
    • Special offers for holidays, banking services, trainings, etc.
    • Personal and professional development: