Junior IT HelpDesk

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• OS Microsoft ( Windows 7&10) - nivel mediu
• Tehnologii Microsoft ( file share, RDC, Active Directory) - nivel incepator
• Microsoft Office 2007+ - nivel avansat
• TCP/IP - nivel incepator
• Limba engleza – nivel conversational
• Cunostinte Chrome OS, Google sheets, docs, gmail - este un avantaj

Descrierea postului:

Cautam IT Helpdesk Technician, intr-un proiect amplu de migrare a datelor locate in File Serverele Microsoft inspre Google drive, care are rolul de a se asigura ca migrarea datelor informatice a fost indeplinit. In acest sens, participa, colecteaza date si informatii necesare pentru ca procesul de migrare sa se finalize si transmite, acolo unde este cazul, urmatoarelor nivele de suport datele colectate. Reprezinta un singur punct de contact pentru utilizatori privind incidente si solicitari legate de proiectul de migrare.

Responsabilitati:
• Asigura suport utilizatorilor implicati in migrare
• Inregistreaza erori comune si solutii in aplicatia de gestionare a incidentelor
• Creaza, publica si intretine proceduri de suport IT si intrebari frecvente in aplicatia de knowledge management
• Rezolva sau escaladeaza probleme tehnice aparute in conformitate cu protocoalele standard si procedurile interne
• Mentine un nivel inalt de satisfactie a clientului prin clarificarea nevoilor acestuia si se asigura ca acestea sunt indeplinite.
• Raspunde la intrebari din aria de expertiza privind servicii, detalii tehnice sau relatiile cu utilizatorii