Customer Support with French & English-Insurance market

Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.06.2021
    Scurta descriere a companiei

    TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

    The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries.

    The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at: telusinternational.com”

    Cerinte

    -Advanced level of French (speaking and writing) and medium level of English
    -Availability to work on a full time schedule, Monday - Friday, 9:00 - 22:00
    -Ability to analyze a problem and provide viable solutions
    -Gracious attitude in client service and efficiency in solving the problems
    -Efficient use of resources for the effective exercise of the activity
    -Attention to detail
    -Good general IT-Knowledge in the area of web-based applications and technologies used in that area

    Responsabilitati

    -Offering best level customer support or debt collection assistance for French clients via phone or e-mail
    -Assist French end-clients of a local auto insurance company
    -Review and interpret customer information in a variety of systems and apply that information to resolving the customer's inquiry
    -Balance customer service considerations with the exercise of efficiency with respect to time and call control

    Alte informatii

    We offer:

    - Stable job - permanent labor contracts
    - Flexible schedule - rotating shifts
    - Tenure salary increases
    - Monthly meal tickets
    - Public transportation and gym subscriptions reimbursement
    - Monthly performance bonus
    - Great rewards for referring your friends: consistent bonuses and prizes
    - International career - regular training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

    It’s different here! Check out our Facebook page