Customer Support with French & English-Insurance market

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

-Advanced level of French (speaking and writing) and medium level of English
-Availability to work on a full time or part time schedule, Monday - Friday, 9:00 - 22:00
-Ability to analyze a problem and provide viable solutions
-Gracious attitude in client service and efficiency in solving the problems
-Efficient use of resources for the effective exercise of the activity
-Attention to detail
-Good general IT-Knowledge in the area of web-based applications and technologies used in that area

-Offering best level customer support or debt collection assistance for French clients via phone or e-mail
-Assist French end-clients of a local auto insurance company
-Review and interpret customer information in a variety of systems and apply that information to resolving the customer's inquiry
-Balance customer service considerations with the exercise of efficiency with respect to time and call control

We offer:

- Stable job - permanent labor contracts
- Flexible schedule - rotating shifts
- Tenure salary increases
- Monthly meal tickets
- Public transportation and gym subscriptions reimbursement
- Monthly performance bonus
- Great rewards for referring your friends: consistent bonuses and prizes
- International career - regular training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage
- Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

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