Customer Support Representative with German | Cluj-Napoca

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- Minimum 1-year experience in international sales or Customer Service, logistics, and/or transportation department;

- Fluent in German, fluent in English

- Good mastering of Ms Office tools (Outlook, Word, Excel, PowerPoint).

- Upon reception of Customers orders, identify the relevant products (basic technical skills required), clarify the prices from the system and the Customer Database, and book the orders in the ERP system

- Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide

- Contacts with production units and marketing, quality, application engineering, and logistics departments

- Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site