Customer Service Representative with English and French

Employer: Michelin Romania
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Updated at: 21.06.2021

    We care about giving people a better way forward. ​ If you are passionate about numbers, have a keen eye for details and you strive to deliver the best customer experience, then this is where your adventure starts in Michelin.

    As a Customer Service Representative, you will be responsible for several process in terms of customer satisfaction:

    Manage Order & Delivery

    • Captures, records and commits customer orders according to customer needs, agreement and defined service level;
    • Proposes product alternatives in case of phase-out or shortage;
    • If relevant, optimizes, plans and coordinates the delivery with customers and partners;
    • Informs and follows up with customers.
    Manage Request
    • Captures customer’s requests & claims;
    • Analyses and provides issue resolution or appropriate answer;
    • Contacts, follows up and closes the loop with customer;
    • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
    • Shares recurring problems with the relevant internal partner(s) in order to find solutions.
    Support sales
    • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
    Apply and improve work methods
    • Applies standards and procedures (including internal control rules & embargo…);
    • Contributes to continuous improvement to enhance.

    We would like you to bring to the team:
    • Advanced level of English and French;
    • Experience in economics, finance or channel partner business would be a plus;
    • Ability to be flexible and work analytically in problem-solving environment;
    • Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
    • Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
    • Ability to deliver under tight deadlines to multiple stakeholders;
    • Team player and proactive.


    In Michelin, we offer:
    • A multicultural environment based on respect and transparency;
    • Flexible work schedule and home-office options;
    • Meal vouchers and lunch discount;
    • Private medical subscription;
    • Deduction of vacation costs;
    • Dedicated commercial offers from our partners;
    • The option to customize your own benefits package with: gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.
    How we recruit: Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
    • We have a phone call to get to know each other;
    • We hold assessments to see your language skills and competencies;
    • We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
    Pass all stages with flying colors, and we’ll send you an offer.