Customer Service Representative with English and French
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Employer: | Michelin Romania |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 23.07.2021 |
Remote work: | On-site |
We care about giving people a better way forward. If you are passionate about numbers, have a keen eye for details and you strive to deliver the best customer experience, then this is where your adventure starts in Michelin.
As a Customer Service Representative, you will be responsible for several process in terms of customer satisfaction:
Manage Order & Delivery
- Captures, records and commits customer orders according to customer needs, agreement and defined service level;
- Proposes product alternatives in case of phase-out or shortage;
- If relevant, optimizes, plans and coordinates the delivery with customers and partners;
- Informs and follows up with customers.
- Captures customer’s requests & claims;
- Analyses and provides issue resolution or appropriate answer;
- Contacts, follows up and closes the loop with customer;
- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
- Shares recurring problems with the relevant internal partner(s) in order to find solutions.
- Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
- Applies standards and procedures (including internal control rules & embargo…);
- Contributes to continuous improvement to enhance.
We would like you to bring to the team:
- Advanced level of English and French;
- Experience in economics, finance or channel partner business would be a plus;
- Ability to be flexible and work analytically in problem-solving environment;
- Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
- Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
- Ability to deliver under tight deadlines to multiple stakeholders;
- Team player and proactive.
In Michelin, we offer:
- A multicultural environment based on respect and transparency;
- Flexible work schedule and home-office options;
- Meal vouchers and lunch discount;
- Private medical subscription;
- Deduction of vacation costs;
- Dedicated commercial offers from our partners;
- The option to customize your own benefits package with: gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.
- We have a phone call to get to know each other;
- We hold assessments to see your language skills and competencies;
- We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
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