Business Process Support Specialist with French

METRO Digital Romania is the tech product-led company of METRO, the leading international specialist for wholesale and food trade. With longstanding experience in global wholesale, METRO.digital develops customized IT services and products worldwide for all METRO countries. Located in Germany and Romania, the METRO.digital employees are working continuously on one goal: digitalizing the wholesale industry.

You are a great fit:

Degree in information technology or equal education;
Fluent in English;
Intermediate in French;
Knowledge of SQL language: performing queries, ability to understand basic SQL code;
Curious, self-motivated, willingness to learn and enthusiastic;
Analytical thinking and problem solving skills;
Proactive, result oriented team-player with the ability to work independently also;
Ability to respect deadlines and prioritize a busy workload;
Motivation to achieve consistently high quality results;
Good verbal, written and inter-personal communication skills;
Able to define problems and identify solutions.

Your new challenges:

Support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting;
Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;
Diagnose and troubleshoot issues on live production environments;
Analyzing and solving the incidents sent by the First Level Support;
Assess, troubleshoot and escalate user problems to specialized teams when necessary;
Giving required support effectively and in accordance with priority, impact and SLAs;
Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard;
Identify trends and recurring incidents and document them;
Improve the existing knowledge base with updates and maintenance of technical documentation.

That's why it's worth getting started:

Work in close collaboration with several international teams;
Acquire both business and technical knowledge;
Get in contact with new technologies;

Our general Benefits:

Work life-balance: flexible working time, work from home forever, celebrate your birthday with a free day;
Personal growth: trainings in the area of soft, technical and business skills, free Bookster account, opportunity to learn and work with a variety of technologies;
Well-being: online sport activities, fitness centers discounts, health and life insurance, private pension, lunch tickets;
Working mode: multicultural, self-organizing teams, agile environment.