User Services Trainee (part-time)

METRO Digital Romania is the tech product-led company of METRO, the leading international specialist for wholesale and food trade. With longstanding experience in global wholesale, METRO.digital develops customized IT services and products worldwide for all METRO countries. Located in Germany and Romania, the METRO.digital employees are working continuously on one goal: digitalizing the wholesale industry.

Skills to be learned and applied:
- The basic functionality and infrastructure components of a company (Active Directory, LDAP, SCCM, Microsoft Exchange, Firewall, Networking etc.)
- Organizing tasks and projects in various workload administration tools
- Responding to user requests and solving their issues, either directly, or by forwarding them to a 2nd level support team for a specific product
- Replacing hardware components and performing upgrades for specific, quick-access components (RAM, SDD, keyboard)
- Learning the configuration of all laptop/phone models in the company’s fleet
- Collecting user requests for software/hardware/accessories and aligning delivery if available in stock/adding them to an order list is not in stock
- Collaborating on specific tasks/projects with various products teams from other countries



You might be a perfect fit if you have:
- Knowledge of the English language at above average level, written and spoken
- Experience with handling hardware
- Experienced Windows OS user (basic functions and settings)
- Good communications skills and a positive, helpful approach to user’s requests
- Good interactions skills with colleagues from other departments on common topics
- To be a quick learner is necessary, as there is a great variety of tasks to be done

Here is what we are offering:
- Program duration: 6 months
- Type of employment during program: 4 hours/ day, Paid
- Experienced mentors that will be by your side during the entire program
- Great opportunity to jump-start your career
- Onboarding and development program

- Preparing, installing and configuring Windows OS on company laptops
- Arranging the delivery of hardware for colleagues that work remotely and can’t visit the office
- Managing the servicing activities for malfunctioning hardware (reception, evaluation, servicing logistics, providing temporary replacements)
- Editing inventory lists for IN/OUT operations for users
- Preparing the hardware setup for local meetings at the office (conference cams, laptops, wiring/cabling, projection)
- Performing regular inventory checks for true-up purposes
- Compiling inventory needs and forwarding them to procurement representative
- Managing license requests and forwarding them for financial approval and then to vendors