L1 Support Engineer

Employer: Idemia
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 20.06.2021
    Short company description

    IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.


    Job Requirements

    -Customer oriented, focused on problem resolution;

    -Advanced level of English, knowledge in French is a plus;

    -Knowledge of command line Unix standard tools (Linux):

    Ability to investigate disk space/memory /load issues in command line

    Ability to use VIM as text editor

    Needs to be able to search patterns inside files

    Needs to be able to identify running processes of a specific application

    Needs to know how to schedule cronjob tasks

    Needs to know how to transfer files between servers

    Needs to know how to check network interfaces / opened ports / active users connected on the same server etc

    -Knowledge of SQL is a plus;

    -Team player who is self motivated and can also work independently;

    -Willing and able to learn quickly new skills and technologies;

    -Willing to work in 12 hours shifts (nights and weekends included), to cover 24/7 operation.

    -Degree in Engineering with focus on computer science and telecommunications;


    • University degree in the field of engineering, mathematics or computer science, or equivalent experience including professional programming, testing or technical background.

    Technical Knowledge

    Sound knowledge in the following areas:

    • Batch programming, monitoring, basic administration tasks and knowledge of the tools for Unix (Linux Red Hat, Solaris) and Windows operating systems

    • Databases: Oracle, MSSQL Server and SQL queries


    We are looking for a candidate to:

    Monitor in real time IDEMIA services
    Make technical investigations for all issues observed in Monitoring/Customer incidents
    To apply workarounds for the known issues
    Offer first response to IDEMIA customers complying with strict SLAs