Application Support Engineer

IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.

Job Requirements

-Customer oriented, focused on problem resolution;

-Advanced level of English, knowledge in French is a plus;

-Knowledge of command line Unix standard tools (Linux):

Ability to investigate disk space/memory /load issues in command line

Ability to use VIM as text editor

Needs to be able to search patterns inside files

Needs to be able to identify running processes of a specific application

Needs to know how to schedule cronjob tasks

Needs to know how to transfer files between servers

Needs to know how to check network interfaces / opened ports / active users connected on the same server etc

-Knowledge of SQL is a plus;

-Team player who is self motivated and can also work independently;

-Willing and able to learn quickly new skills and technologies;

-Willing to work in 12 hours shifts (nights and weekends included), to cover 24/7 operation.

-Degree in Engineering with focus on computer science and telecommunications;

Qualifications

• University degree in the field of engineering, mathematics or computer science, or equivalent experience including professional programming, testing or technical background.

Technical Knowledge

Sound knowledge in the following areas:

• Batch programming, monitoring, basic administration tasks and knowledge of the tools for Unix (Linux Red Hat, Solaris) and Windows operating systems

• Databases: Oracle, MSSQL Server and SQL queries

We are looking for a candidate to:

Monitor in real time IDEMIA services
Make technical investigations for all issues observed in Monitoring/Customer incidents
To apply workarounds for the known issues
Offer first response to IDEMIA customers complying with strict SLAs