Customer Support with French or Italian

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.06.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    You come with:
    A C1 level of French or Italian;
    A B2 level of English;
    Very good communications;
    A Bachelor's Degree;
    Previous experience in a customer support role (is considered an advantage);
    Availability to work in flexible shifts if you are a French speaker (24/7) or on a standard business schedule if you are an Italian speaker (Mon – Fri, 09:00-18:00).

    Responsibilities

    A day in Conectys:
    You will be our primary interface between our client and end-users, offering customer support for native French or Italian customers via phone, e-mail, or chat;
    You will answer/ document/ solve customers’ inquiries/ notifications/ complaints by offering an accurate solution and by following predefined workflows on how to handle issues specific to each communication channel;
    Respond to all customers inquiries within given timescales and efficiently meet deadlines;
    Update the database with all the details about each customer interaction and the most frequent answers or situations encountered.

    Other info

    We come with:
    Attractive salary & Sodexo Meal tickets ;
    Private medical subscription;
    Bookster and 7 Card Subscription;
    Extra leave days based on seniority;
    International career opportunities;
    Training programs to help you develop your skills and identify new ones;
    A professional work environment in a fast-growing company with young and dynamic people.