Digital Implementation Analyst w/ French

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.06.2021
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    Education and experience:

    Education: Graduate degree or related experience



    Knowledge and Skill Requirements:

    Fluent (C1) in French language
    Very good customer relation skills (good listening and communication skills, pedagogical approach, empathy and ability to drive and control the project)
    Autonomy, proactivity, adaptability and reactivity
    Challenged by new technologies and by digitization overall
    Technical skills: Excel, Word, Power Point
    Has the sense of service
    Is rigorous to follow the process
    Is proactive to improve process
    Possesses a continuous improvement mind-set and is receptive to change
    Has team spirit

    Responsibilities

    Job Summary:

    The Digital Implementation team is one of the organizations inside the BU HCM in France.

    The three digitization offers proposed by ADP - BVRH, Digiposte and BDES - are document management service businesses dedicated to experts of the HR function, allowing easier access to the entire HR documentation and ensuring long-term archiving, developing according to client demands and the newest technological developments in the field.

    The Digital Implementation Analyst is in charge with assisting and advising assigned customers in the best practices to implement the BVRH/Digiposte/BDES application for their own associates and is also responsible for configuring the application in collaboration with the other ADP teams involved in the process.

    Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

    According to his/her mission, the Digital Implementation Analyst has to manage all the required functional leadership activities related to the new customers’ implementation processes.

    In addition, he/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.



    Responsibilities:

    Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

    Assists and advises the customer in the implementation of the new ADP-BVRH/Digiposte/BDES offering (presentations, offering description etc)
    Initiates and maintains client contact in order to create the blueprint
    Assists the customer in his internal deployment and the use of the new system’s functionalities
    Analyzes, creates, configures and tests the parameters in the software according to clients’ demands and provides answers to the customer throughout the implementation project
    Proactively advises the customer in using the system’s functionalities properly
    Coordinates the historical pay slips data input
    Guarantees the customer satisfaction by ensuring the contract terms are met by ADP
    Coordinates information sharing among the different ADP stakeholders involved in the project (Payroll teams, support teams, production teams, etc)
    Shares information and best practices with the other team members and proposes improvements when necessary