IBM Internship – Infrastructure Specialist
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|Angajator:||IBM Client Innovation Center Central & Eastern Europe (CEE)|
IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.Cerinte
Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
Understanding IT solutions and networking Operating systems: Unix, Linux
SQL databse knowledge
Analytical and problem-solving skills
Time management and prioritization skills are needed, as well as communication skills
Pro-activeness and willing to bring innovation forward
Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution;
Performing Level 2 and 3 support based on troubleshooting instructions for in-scope applications
Communicating action plans to the client or IBM representative, as appropriate;
Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;