IBM Internship – Infrastructure Specialist

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Angajator: IBM Client Innovation Center Central & Eastern Europe (CEE)
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Brasov
  • Actualizat la: 16.08.2021
    Scurta descriere a companiei

    IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

    Cerinte

    Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
    Understanding IT solutions and networking Operating systems: Unix, Linux
    SQL databse knowledge
    Communication skills
    Analytical and problem-solving skills
    Time management and prioritization skills are needed, as well as communication skills
    Pro-activeness and willing to bring innovation forward

    Responsabilitati

    Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
    Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution;
    Performing Level 2 and 3 support based on troubleshooting instructions for in-scope applications
    Communicating action plans to the client or IBM representative, as appropriate;
    Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;