IBM Internship – Technical Support Professional

Angajator: IBM Client Innovation Center Central & Eastern Europe (CEE)
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Brasov
  • Actualizat la: 24.06.2021
    Scurta descriere a companiei

    IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

    Cerinte

    Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc.
    Understanding IT solutions and networking
    good Operating systems: Unix / Linux,
    Scripting: bash, sh scripting, python (or similar)
    strong understanding Oracle DB concepts (or similar) and good SQL skills
    Communication skills
    Analytical and problem solving skills
    Time management and prioritization skills are needed, as well as communication skills;
    Pro-activeness and willing to bring innovation forward

    Responsabilitati

    Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
    – Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution;
    – Communicating action plans to the client or IBM representative, as appropriate;
    – Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;
    – Contributing to department attainment of organizational objectives and high client satisfaction;