Customer Logistics

Employer: Continental
  • Acquisitions - Logistics - Supplies
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 18.06.2021

    Job Description :
    Responsible for the organization, coordination and control of all relevant workflows and processes in the context of order processing. First customer contact for all logistic related topics.
    ? Ensuring the order acceptance, the complete order processing and the delivery to international customers (Monitor order entry and create orders)
    ? Coordination of special freights
    ? Daily coordination of delivery dates with customers, production, demand planning and sales
    ? Allocate available stock due to orders
    ? Create, review and submission of standardized documents (e.g. order confirmation, back order overview)
    ? Responsible for the response in customer portals
    ? Processing of customer inquiries (requirements in customer web portals)
    ? Handling of special customer requirements
    ? Handle and resolve customer inquiries via e-Mail and phone in a timely and accurate manner
    ? Provide outstanding customer service to improve customer satisfaction and relationship
    ? Ensure an efficient communication with forwarders, warehouses and dispatching departments
    ? Update customer details regularly (Sharepoint)
    ? Ensuring a daily and timely transmission of incoming EDI messages
    ? Ensuring a daily and timely transmission of correct ASN?s to the customers
    ? Implementation and testing of new EDI connections in cooperation with IT (Incoming orders, ASN)
    ? Claim Management (Claim reports, follow up Claim procedures) together with QS / QM
    ? Implementation, monitoring and optimization of work instructions
    ? Coordinate small projects/ Support projects
    ? Follow measures to improve occupational safety
    ? Complies with company policies, rules and regulations (e.g. working schedule, contract, quality management, health and safety, environment protection, fire prevention, data protection policy..)

    Job Requirements :
    Successfully completed studies or successfully completed commercial training
    At least 1 year of professional experience in the area of SCM / Customer Service (order processing)
    Fluent English knowledge - German is a plus
    ERP - SAP knowledge

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