L1.5 Support Specialist with German language skills

Employer: bitExpert
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 16.06.2021
    Short company description

    bitExpert - Our pulse is cross-technology software development that beats with every line of code.
    Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.


    You are looking us:

    • We are a growing company focusing on web-development
    • We cooperate with international corporations, medium-sized companies, digital and communication agencies
    • We provide a future-oriented software development with modern methods and tools
    • We believe in maximum flexibility (work location, working hours, topics, methods)

    About you:

    • You have a professional and positive attitude
    • You are an analytical person and pay attention to details
    • You are very motivated to constantly familiarize yourself with new technologies
    • You communicate efficiently at all levels
    • You are a team player, but you can also work independently
    • You are assertive, adaptable, and creative
    • You have the desire to master technological challenges with your team


    Requirements

    We are looking for you:

    You speak fluently German and English
    You have at technical background
    You have great communication skills
    You are an assertive person and you can perform under pressure
    You are a fast learner
    You have the availability to work in shifts:

    Monday to Friday, from 7:00 am to 10:00 pm (3 shifts by rotation)
    Saturday from 9:00 am to 6:00 pm (by rotation)
    Oncall from 10:00 pm to 9:00 am (by rotation)

    Responsibilities

    For exciting ACTIVITIES:


    Providing initial remote technical software & hardware support to clients by phone/mail/ticketing tool
    Analyzing problems/situations, understanding problem impact on client business
    Applying problem solving techniques
    Responding to client queries, providing timely resolutions to client issues
    Logging all related activities for each customer query and handling client data securely
    Redirect problems to appropriate resource
    Identify and escalate situations requiring urgent attention
    Track and route problems and requests and document resolutions
    Stay current with system information , changes and updates
    Make sure the process conformity and SLAs are accomplished
    Maintaining highest client satisfaction
    Maintaining positive client relationships even in severe and pressurized situations

    Other info

    What we offer:

    An international team of motivated and experienced people
    Work and development in a multinational environment
    Opportunity to learn and grow
    Occasional work from home and flexible working hours
    High quality standards
    Support your personal and professional growth