L1.5 Support Specialist with German language skills

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

We are looking for you:

You speak fluently German and English
You have at technical background
You have great communication skills
You are an assertive person and you can perform under pressure
You are a fast learner
You have the availability to work in shifts:

Monday to Friday, from 7:00 am to 10:00 pm (3 shifts by rotation)
Saturday from 9:00 am to 6:00 pm (by rotation)
Oncall from 10:00 pm to 9:00 am (by rotation)

For exciting ACTIVITIES:


Providing initial remote technical software & hardware support to clients by phone/mail/ticketing tool
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Logging all related activities for each customer query and handling client data securely
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information , changes and updates
Make sure the process conformity and SLAs are accomplished
Maintaining highest client satisfaction
Maintaining positive client relationships even in severe and pressurized situations

What we offer:

An international team of motivated and experienced people
Work and development in a multinational environment
Opportunity to learn and grow
Occasional work from home and flexible working hours
High quality standards
Support your personal and professional growth