IP Network Product Support Engineer
This job is no longer active!View all jobs Huawei (G)TAC Romania activeView all jobs IP Network Product Support Engineer active on Hipo.roView all jobs Engineering active on Hipo.roView all jobs IT Software active on Hipo.roView all jobs Telecommunication active on Hipo.ro |
Employer: | Huawei (G)TAC Romania |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 03.10.2021 |
Remote work: | On-site |
Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.
In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.
Summary:
Huawei Enterprise Business Group is glad to welcome you, a senior engineer, to join our team of Customer Support Engineers for the Network product line.
You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Network products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).
The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.
Requirements:
- Familiar with TCP/IP & OSI protocol stack;
- Knowledge of routing protocols (OSPF, BGP, IS-IS);
- Knowledge of switching technologies and protocols (Vlans, STP);
- Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
- Knowledge of network monitoring applications and protocols (SNMP, NMS);
- Strong troubleshooting skills (able to analyze debug outputs and packet captures);
- More than 3 year work experience in system integration or telecommunication will have priority;
- Any of the following languages is considered an advantage: French, Spanish, Italian, German, Polish, Turkish.
Responsibilities:
- Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
- Assist CSE(Customer Service Engineer) to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
- Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
- Performing network upgrades/ updates in accordance with the Change Management process;
- Provide detailed information on how to set up, configure or upgrade IP products and their features;
- Use trouble ticketing system for tracking customer interactions and fault analysis;
- Identify customers concerns and critical problems based on customer interaction.
Offer:
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance discounts;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools;
- Hands-on experience and lab testing;
- Great amount of Product Documentation;
- Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
- Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
- Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).
Job-uri similare care te-ar putea interesa: |
|
---|---|
Java Software Engineer Senior Hybrid | |
Product Support Engineer Aplica fara CV | |
Java Software Engineer II Hybrid | |
Vezi job-uri similare (902) |
Raporteaza eroarea la