Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Installation and licensing support specialist
Acest job nu mai este activ!Vezi toate job-urile Brainspotting active.Vezi toate job-urile Installation and licensing support specialist active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Brainspotting |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
|
Actualizat la: | 11.08.2021 |
Remote work: | On-site |
We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.
We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.
Our client is the global leader in 3D design, engineering, and entertainment software.
· Functional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
· Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
· Strong written and verbal communication skills
· Customer service experience
· Any European lenguage is a plus (Focus in German)
· Ability to be flexible and learn quickly in a fast-paced environment
· Strong attention to detail
· Ability to manage multiple priorities
· Experience using AutoCAD/Revit preferred but not required
Using troubleshooting and communication skills, this role focuses on solving client software installation and licensing issues. Issues need to be properly analyzed, documented, and resolved, creating an outstanding customer experience and enhancing the team's knowledge. This role reports to a Support Manager and requires the use of good judgment, critical thinking, risk tolerance, and independent decision making when managing caseload.
The Technical Support Specialist will convey an urgency to resolve customers’ problems; reflect a positive, friendly and professional disposition during support calls and in writing; and will follow up to ensure that their suggestions are understood and applied by the customer.
This role entails research, troubleshooting systems and programs, and identifying program and system conflicts that may be preventing clients from installing, licensing, or using our client's software.
Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Support Olandeza (Bucuresti) Aplica fara CV | |
L2 Digital Identity Support Engineer Aplica fara CV | |
Senior Customer Experience Specialist (12M) with French and Spanish Hybrid Aplica fara CV | |
Vezi job-uri similare (833) |
Raporteaza eroarea la