Trainer with German

Employer: Gi Group Romania
Domain:
  • Education - Training
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 21.06.2021
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Requirements

    Gi Group is looking for a Trainer with German for our partener, a multinational technology company:

    Requirements
    • Bachelor's/College Degree;
    • At least 1 year of working experience in the related field;
    • Experience in handling a Retail program is preferred;
    • Must possess good presentation skills;
    • Good understanding of Group Dynamics (diversity);
    • Experience in MSOffice Application like Word/Excel/PowerPoint;
    • Analytic and Results Oriented;
    • Excellent written and spoken German;
    • Strong experience on presentation skills ;
    • Hands on experience in back office activities – Live Chat and Social Media

    Responsibilities

    Responsibilities:

    • Conducting inductions for New Hire batches;
    • Training new advisors before they go live, for voice and accent, application and product and Business Communications;
    • Rostering and tracking planned and unplanned leaves;
    • Resolving and escalating trainee concerns and issues;
    • Coach and counsel where-ever needed;
    • Document Training reports and trackers;
    • Conduct Pre & Post assessment to identify any red flags (if any) ;
    • Provides Training Needs Analysis;
    • Conduct regular audits to check training effectiveness;
    • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality;
    • Helps in creating training modules/curriculum;
    • On floor training. Monitoring and auditing the calls. Coaching the advisors on the floor.

    Other info

    Benefits:
    • Medical insurance package;
    • Vacation bonus;
    • Meal tickets – For each working day
    • Sport Benefits – Monthly
    • Children's Day ticket – 1st of June
    • Women's Day Tickets – 8 of March