Trainer with German

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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Gi Group is looking for a Trainer with German for our partener, a multinational technology company:

Requirements
• Bachelor's/College Degree;
• At least 1 year of working experience in the related field;
• Experience in handling a Retail program is preferred;
• Must possess good presentation skills;
• Good understanding of Group Dynamics (diversity);
• Experience in MSOffice Application like Word/Excel/PowerPoint;
• Analytic and Results Oriented;
• Excellent written and spoken German;
• Strong experience on presentation skills ;
• Hands on experience in back office activities – Live Chat and Social Media

Responsibilities:

• Conducting inductions for New Hire batches;
• Training new advisors before they go live, for voice and accent, application and product and Business Communications;
• Rostering and tracking planned and unplanned leaves;
• Resolving and escalating trainee concerns and issues;
• Coach and counsel where-ever needed;
• Document Training reports and trackers;
• Conduct Pre & Post assessment to identify any red flags (if any) ;
• Provides Training Needs Analysis;
• Conduct regular audits to check training effectiveness;
• Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality;
• Helps in creating training modules/curriculum;
• On floor training. Monitoring and auditing the calls. Coaching the advisors on the floor.

Benefits:
• Medical insurance package;
• Vacation bonus;
• Meal tickets – For each working day
• Sport Benefits – Monthly
• Children's Day ticket – 1st of June
• Women's Day Tickets – 8 of March