Quality Analyst with German

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Gi Group is looking for a Quality Analyst with German for our partener, a multinational technology company:

Requirements
• A B2 level of German;
• 2+ years of experience as a Quality Analyst’;
• An Exceptional listening and analytical skills;
• Bachelor's/College Degree any field is an advantage;
• Intermediate level of knowledge in MS-Office.

Roles and responsibility:
• Perform quality audits and evaluations;
• Provide Feedback and coaching to improve customer experience;
• Participate in team huddles to discuss Quality Scores and opportunity areas;
• Participate in internal/external calibration sessions;
• Handle transactions to stay in sync with Operation;
• Publish quality trends, feedback and improvement /enhancement reports;
• Produce Quality reports and dashboards such as TNI, Pareto etc;
• Ensure quality and CSAT targets are always met.

Benefits:
• Medical insurance package;
• Vacation bonus;
• Meal tickets – For each working day
• Sport Benefits – Monthly
• Children's Day ticket – 1st of June
• Women's Day Tickets – 8 of March