Quality Analyst with German

Employer: Gi Group Romania
Domain:
  • Quality Control
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 18.06.2021
    Short company description

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Requirements

    Gi Group is looking for a Quality Analyst with German for our partener, a multinational technology company:

    Requirements
    • A B2 level of German;
    • 2+ years of experience as a Quality Analyst’;
    • An Exceptional listening and analytical skills;
    • Bachelor's/College Degree any field is an advantage;
    • Intermediate level of knowledge in MS-Office.

    Responsibilities

    Roles and responsibility:
    • Perform quality audits and evaluations;
    • Provide Feedback and coaching to improve customer experience;
    • Participate in team huddles to discuss Quality Scores and opportunity areas;
    • Participate in internal/external calibration sessions;
    • Handle transactions to stay in sync with Operation;
    • Publish quality trends, feedback and improvement /enhancement reports;
    • Produce Quality reports and dashboards such as TNI, Pareto etc;
    • Ensure quality and CSAT targets are always met.

    Other info

    Benefits:
    • Medical insurance package;
    • Vacation bonus;
    • Meal tickets – For each working day
    • Sport Benefits – Monthly
    • Children's Day ticket – 1st of June
    • Women's Day Tickets – 8 of March