Customer Support with English

Angajator: Key Talents
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Alt oras
  • BUCURESTI
  • Actualizat la: 20.06.2021
    Scurta descriere a companiei

    We build strong relationships based on highest level of integrity, quality and quality.
    Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.

    Cerinte

    English knowledge – advanced level;
    Knowledge or experience in working with Windows and MS Office products;
    Ability to understand technical issues and to provide the proper solution for it;
    Previous successful customer service experience is considered an advantage;
    Strong written and oral communication skills;
    Able to communicate with the customers in a non-technical manner.

    Responsabilitati

    Providing IT support on specific software to users;
    Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
    Logging remotely to the client’s computer and help them solve software issues;
    Processing technical issues into the ticketing system;
    Troubleshooting hardware, software and network related issues;
    Escalating problems to the next level of support when necessary.

    Offer
    IT and Soft skills trainings provided by our specialists;
    Extra vacation days;
    Flexible working hours, aligned with project needs;
    Work from home – policies implemented on a limited-time basis;
    Private medical subscription supported by the company;
    Benefit Online – flexible benefits from which you can choose under a monthly budget;
    Friendly team who is eager to meet you.