Customer Support with English
We build strong relationships based on highest level of integrity, quality and quality.
Key Talents provides a various rage of services to companies and individuals focusing on recruitment, training, career advisory, QA audit, IT consultancy services, QA training delivered for individuals or client’s internal teams.
English knowledge – advanced level;
Knowledge or experience in working with Windows and MS Office products;
Ability to understand technical issues and to provide the proper solution for it;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate with the customers in a non-technical manner.
Providing IT support on specific software to users;
Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
Logging remotely to the client’s computer and help them solve software issues;
Processing technical issues into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary.
IT and Soft skills trainings provided by our specialists;
Extra vacation days;
Flexible working hours, aligned with project needs;
Work from home – policies implemented on a limited-time basis;
Private medical subscription supported by the company;
Benefit Online – flexible benefits from which you can choose under a monthly budget;
Friendly team who is eager to meet you.