Contact Center Associate – Russian (plus English) Work From Home

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Employer: IGT Solutions
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.06.2021
    Short company description

    IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

    Requirements

    Your Profile
     Excellent speaking and writing skills in Russian (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
     Previous work experience in an international hospitality environment is a valuable advantage, but not mandatory
     Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
     Graduate in any discipline / Under graduates
     Willingness to search for required information from customer with a strong focus on solving clients requests
     Proficient in Microsoft Office, Outlook, Social Media
     Willing to work in a contact center environment

    Responsibilities

    Key Responsibilities
     Deliver exemplary customer service via phone calls / email / social media
     As part of the Contact Center team, manage phone calls /email / social media messaging from world leading hotel group’ customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitality, services, baggage queries

    Other info

    We Offer
     Competitive salary package
     Thorough training enabling all team to perform effectively
     Career growth opportunities within an international developing team