Technical Support Engineer for German market - remote opportunity

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Essential Requirements

Advanced German and English language
2+ years of experience in a similar role, preferably in an enterprise environment
Proven track record in troubleshooting complex IT solutions, including identifying and resolving technical issues (level 1-2), ideally with storage solutions
Excellent planning, priority and time management skills

Desirable Requirements

Understanding and/or proven work experience with Cisco or Brocade based SAN infrastructures or server and storage hardware
Industry certifications in at least one of the following (MCITP, MCTS, MCSE, CNE, CCNA, CCNP, CCSA, CCSP, RHCE, RHCA, Solaris SCSA, VCP, VCI)

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.


What you’ll achieve

As a Technical Support Engineer your will provide front-line support for a game-changing, enterprise-wide support service. You will join our technical assistance team and provide telephone and email assistance to our customers by resolving their complex IT issues.

You will:

- Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers
- Availability to work in shifts and flexible with overall coverage for technical support.
- Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue
- Resolve customer reported issues while working closely with all involved support functions, other cross functional teams and Engineering team when is needed. Provide technical feedback to Engineering team for improving the product quality and reliability