Customer Service Advisor

Well, if you’re reading this it means that now we need to woo you. So here goes…

Our projects are smart, so you’ll never get bored. Our office is dashing, the team is witty, creative and fun. That means you’ll get to spend your time productively in a relaxed environment. We love bright people with cool personalities and we also encourage an out-of-the-box mindset. If you feel you’re positively unique, you’ll fit right in.

What do we do, you ask? We provide technological resources for the digital advertising industry. Collaboration and communication between departments is key, allowing us to provide the smoothest solutions to every individual marketing campaign that comes our way.

And to end this description with a typical “blind date cliché” but an unquestionably true one: WE DO WHAT WE LOVE AND WE LOVE WHAT WE DO!

If you’re ready to spice things up a notch, apply for one of our open positions and go to emiadotcom to get to know us a little better.

Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
Be the single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
Keep an orderly track and update the monitoring system with any new services provided to the clients
Create and keep a track of troubleshooting procedures/processes and ask for automation when needed;
Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc;
Constant focus on learning, developing new skills, and involving more complex tickets, as well as asking for training from the upper support team.

Great candidates will:

Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
Be the single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
Keep an orderly track and update the monitoring system with any new services provided to the clients
Create and keep a track of troubleshooting procedures/processes and ask for automation when needed;
Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc;
Constant focus on learning, developing new skills, and involving more complex tickets, as well as asking for training from the upper support team.

A well-deserved salary and performance commission
“Employee of the month” performance bonus
Holiday bonuses twice a year to keep you happy
The referral bonus for getting your friends to work with us
“As long as the job gets done” type of flexible hours
Career improvement training and workshops to assist you in your development plan
Medical coverage to keep you healthy
Bookster Subscription


OTHER PERKS:

“Winter Warm-Up” & “Summer Bash” – the best company parties you’ve ever seen
“Birthday Bash at the Wheel of Fortune” (it’s weird but you want it, trust us)
We hold a cool event every month
“Emia Fun” will bring teams together & build memories to remember, where colleagues become friends
Fresh fruits every day for that vitamin burst
The onsite snack dispenser is here for those moments when all you need is chocolate
Relaxation area for everyone to enjoy