Windows Server L2 Support Analyst

Employer: InCrys
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 16.06.2021
    Short company description

    20 years’ of excellence | Tech expertise | Running mission-critical system | User-centric approach around agile multidisciplinary teams - We combine them with the latest digital innovation to help clients unlock value and thrive in the age of digital transformation, enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value, new levels of performance, competitiveness and experiences for our customers and their stakeholders.

    Now one of the leading technology companies in Eastern Europe, we started out in 2000 as a family-owned-and-managed business. Foresight and an ongoing desire to evolve attracted partners and talent of equally bold vision, insuring our 4 years in a row place in the ‘Deloitte Technology CEE Fast 50’ and ‘EMEA Fast 500’.

    InCrys owes the better part of its achievements to our active focus on people. We constantly invest in our employees’ training, professional development, and general work-related wellbeing. Our people-oriented approach secures our place as trusted partner and ensures our clients can always find the appropriate resources to empower their business.



    • Maintain Windows 2008 R2/2012/2016 and upgrades, patches.
    • Maintain and Administer AD (Windows 2008R2)
    • Maintain and Administer Microsoft Cluster solutions
    • Working knowledge on SSCM and SCOM
    • Understanding of IBM TSM/EMC Networker tool set.
    • Knowledge of maintaining Antivirus management servers
    • Troubleshooting skills with Windows Servers, SCCM
    • Understanding of VMWare virtualization technologies
    • Understanding of Storage technologies

    Nice to have:

    • Scripting knowledge using PowerShell, CLI
    • Understanding of VMWare virtualization technologies
    • Understanding of Storage technologies

    Language skills:

    • English
    • German

    Soft Skills:

    • ITIL Process Awareness (Incident , Change and Problem
    • Willingness and flexibility to learn new technologies scale up
    quickly and adapt to different roles as the situation demands
    • Strong analytical and troubleshooting skills
    • Strong Business Communication skills


    • Prioritizing and escalating with L3 team member to ensure timely resolution
    • Server Build and Decommission of Windows Servers
    • Windows Server Backup and restoration .File/Folder restoration
    • Work on Server (CPU, Memory, Low disk space, Cluster failed) alerts
    • Work with Hardware team to fix issues with Windows server hardware
    • Troubleshoot and fix issues with monthly MS Security patches
    • Perform analysis of repeated incidents and come up solutions that help in
    preventing such incidents
    • Contribution to automation by analyzing repeated tasks and transform to
    automated tasks there by reducing manual effort
    • Mentoring of L1 team members on best practices, technical solutions and

    Other info


    • Motivating salary
    • Stimulating working environment
    • Medical insurance
    • Annual team building
    • Opportunities to learn and grow your skills
    • Gym membership discount

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