Windows Server L2 Support Analyst

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

Mandatory:

• Maintain Windows 2008 R2/2012/2016 and upgrades, patches.
• Maintain and Administer AD (Windows 2008R2)
• Maintain and Administer Microsoft Cluster solutions
• Working knowledge on SSCM and SCOM
• Understanding of IBM TSM/EMC Networker tool set.
• Knowledge of maintaining Antivirus management servers
• Troubleshooting skills with Windows Servers, SCCM
• Understanding of VMWare virtualization technologies
• Understanding of Storage technologies

Nice to have:

• Scripting knowledge using PowerShell, CLI
• Understanding of VMWare virtualization technologies
• Understanding of Storage technologies

Language skills:

• English
• German

Soft Skills:

• ITIL Process Awareness (Incident , Change and Problem
Management)
• Willingness and flexibility to learn new technologies scale up
quickly and adapt to different roles as the situation demands
• Strong analytical and troubleshooting skills
• Strong Business Communication skills

• Prioritizing and escalating with L3 team member to ensure timely resolution
• Server Build and Decommission of Windows Servers
• Windows Server Backup and restoration .File/Folder restoration
• Work on Server (CPU, Memory, Low disk space, Cluster failed) alerts
• Work with Hardware team to fix issues with Windows server hardware
• Troubleshoot and fix issues with monthly MS Security patches
• Perform analysis of repeated incidents and come up solutions that help in
preventing such incidents
• Contribution to automation by analyzing repeated tasks and transform to
automated tasks there by reducing manual effort
• Mentoring of L1 team members on best practices, technical solutions and
scripting

Benefits:

• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills
• Gym membership discount