Fusion Middleware SOA Support Engineer

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Key Skills:
- SOA On-prem, SOACS, SOA Marketplace
- OSB (Oracle Service Bus)
- BPEL (Business Process Execution Language)
- Technical JCA Adapters including (FTP, Database, JMS, AQ, MSMQ, MQ Series, UMS, LDAP, Coherence, Socket)
- Knowledge in following application servers (Oracle Weblogic, IBM Websphere, IIS, Apache, JBoss, Tomcat)
- XML
- JMS
- Oracle Database
- Windows and Unix system administration (Solaris, AIX, Linux, HP-UX)
- Java Application Programming Interfaces (API’s)

Nice to have Skills:
- OCI (Oracle Cloud Infrastructure)
- Kubernetes/Docker
- Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
- Ability to read and analyze network trace data in detail to understand and resolve inter server communication issues.
- Ability to troubleshoot issues involving platform performance under load.
- Ability to read and interpret programming languages at a code level (especially Java).

Requirements:
• BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e. CNE, MCSE, CPA, Oracle, etc.).
• Greater then 3 years experience preferred working on technical projects.
• Experience and comfort with web programming technologies such as HTML, JavaScript and XML.
• Excellent problem solving, critical thinking, and analytical skills.
• Quick learner; able to learn new technologies and new programming languages on own as necessary.
• Knowledge of user interface design and web design constraints.
• Outstanding oral and written communication skills.
• Willingness to work off hours (nights or weekends) as urgent customer needs dictate.
• Committed team player with the ability to function both independently and as part of a team.
• Must be personable, friendly, and able to work efficiently under time constraints.
• In this position, you will routinely act independently while researching and developing solutions to customer issues.

Key Responsibilities:
- Provide customer and systems support of SOA suite software and systems.
- Clearly document customers system errors and actions taken in the debugging steps to resolution of the problem.
- Interact with customers, partners, and software developers to provide technical advice and assistance.
- Identify and document product defects for Development Engineering and Sustaining Engineering.
- Review design specifications, external technical publications and provide feedback for product improvement.
- Advanced troubleshooting skills in all areas above.
- Excellent verbal and written communication skills in English.
- Advanced customer support and communications skills.
- Ability to learn new technologies quickly.
- Demonstrate strong troubleshooting and analytical problem solving skills.
- Able to multi-task and manage multiple technical issues reported by customers